At M.O. Sydney, we take your privacy seriously.
We collect and use personal information where it's needed to process your orders, provide our services, communicate with you and improve your experience with us.
WHAT INFORMATION DO WE COLLECT?
Depending on how you interact with M.O. Sydney, this may include your:
- Name and contact details.
- Billing and delivery information.
- Order and transaction history.
- Account information.
- Appointment, fitting or wedding enquiry information.
- Wishlist and shopping activity.
- Customer service enquiries.
- Marketing preferences.
- Website and device information.
Payment information is processed through our payment providers, and we generally don't directly store your complete credit or debit card details.
HOW DO WE USE IT?
We may use your information to:
- Process and deliver your orders.
- Manage returns, refunds and exchanges.
- Respond to enquiries.
- Manage appointments, fittings and wedding enquiries.
- Improve our website and customer experience.
- Prevent fraud and protect our systems.
- Send marketing where you've consented or where otherwise permitted by law.
- Meet our legal and business obligations.
SHOPIFY & OUR SERVICE PROVIDERS
Our online store is powered by Shopify.
We also use trusted third-party services to help operate M.O. Sydney, including services for payments, shipping, marketing, analytics, appointments, forms, reviews and other ecommerce functions.
Our Shopify store data is hosted in the United States, and some other providers may also process information outside Australia.
COOKIES & ONLINE MARKETING
Our website uses cookies, pixels and similar technologies to operate the store, remember preferences, understand how customers use our website and measure our marketing.
Our website may use services provided by Shopify, Meta, Google and YouTube, TikTok and Klaviyo.
Where applicable, you'll be provided with privacy or cookie controls to manage certain preferences.
MARKETING
If you've subscribed to M.O. Sydney marketing, we may send you product news, offers and updates.
You can unsubscribe at any time using the unsubscribe option in our marketing communications.
You'll still receive necessary messages relating to orders, appointments or customer service requests.
DO WE SELL YOUR INFORMATION?
No. We do not sell your personal information.
We may share information with service providers where reasonably necessary to operate M.O. Sydney — for example, to process your payment or deliver your order.
WANT TO ACCESS OR CORRECT YOUR INFORMATION?
You can contact us if you'd like to request access to personal information we hold about you or ask us to correct inaccurate information.
For complete information about how M.O. Sydney handles personal information, please read our full Privacy Policy.