Privacy policy

Last updated: 9 September 2026

Modus Operandi Sydney ("M.O. Sydney", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit modusoperandisydney.com.au (the "Site"), purchase from us, contact us or otherwise interact with Modus Operandi Sydney.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

What Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

  • Contact information, such as your name, email address, telephone number and postal address.

  • Order and transaction information, such as products purchased, billing and delivery details, order history, returns and exchanges.

  • Payment information, which is processed through our payment providers. We generally do not directly store complete credit or debit card details.

  • Customer account information, where you create or use an account with us.

  • Shopping information, including products you view, add to your cart, add to your wishlist or otherwise interact with.

  • Appointment and enquiry information, including information you provide when booking an appointment, requesting a fitting, making a wedding enquiry or submitting a form through our Site.

  • Customer service information, including information you provide when contacting us about an order, product, return, exchange or other request.

  • Marketing information, including your marketing preferences and interactions with marketing communications.

  • Website and device information, including your IP address, browser type, device information, pages and products viewed, shopping activity and interactions with our Site.

  • Information you voluntarily provide, including reviews, feedback and other communications with us.

We generally do not seek to collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by law.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, make an enquiry, book an appointment, submit a form, subscribe to marketing, request a return or exchange, or otherwise communicate with us.

  • Automatically when you use our Site through cookies, pixels and similar technologies.

  • From Shopify and apps or services connected to our Shopify store.

  • From payment processors and buy now, pay later providers in connection with transactions.

  • From delivery, fulfilment and logistics providers.

  • From advertising, analytics, social media and marketing platforms where permitted.

  • From other third parties where you have authorised the disclosure or where collection is otherwise permitted by law.

If you choose not to provide information that we reasonably require, we may not be able to process an order, deliver a product, respond to an enquiry or provide certain services to you.

How We Use Your Personal Information

We may use personal information to:

  • Process and fulfil orders and payments.

  • Arrange delivery, returns, refunds and exchanges.

  • Manage customer accounts.

  • Respond to enquiries and provide customer service.

  • Communicate with you about your orders, purchases or our services.

  • Manage appointments, fittings, wedding enquiries and other M.O. Sydney services.

  • Operate, maintain and improve our Site and customer experience.

  • Understand how customers use and interact with our Site.

  • Personalise content, products and advertising where appropriate.

  • Send marketing and promotional communications where permitted by law.

  • Detect, investigate and prevent fraud, misuse or security incidents.

  • Maintain business and financial records.

  • Comply with our legal, taxation and regulatory obligations.

  • Establish, exercise or defend legal claims and enforce our terms and policies.

We may also use information for another purpose where you have consented to that use or where otherwise permitted or required by law.

Shopify and Our Online Store

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to operate our Site, manage products and orders, process transactions and provide online shopping functionality.

As part of providing these services, personal information relating to customers and visitors may be collected, processed or stored by Shopify and its service providers.

Our Shopify store may also use third-party apps and integrations to provide functions such as payments, shipping, appointments, forms, wishlists, product recommendations, analytics, marketing, customer communication, reviews and other ecommerce services. These providers may process personal information where necessary to provide their services to us.

We may also use Shopify services that use customer and store data to improve Shopify products, advertising, targeting and personalisation. The operation of these services is subject to Shopify's applicable privacy terms and customer privacy settings.

Payments

Payments made through our Site are processed using Shopify and/or third-party payment providers made available at checkout.

Depending on the payment method you select, your information may be provided to payment processors, banks, card networks or buy now, pay later providers for the purpose of processing and managing your transaction.

Payment providers handle payment information in accordance with their own privacy and security practices.

We generally do not directly receive or store your complete credit or debit card details.

Delivery and Fulfilment

Where you place an order, we may disclose information such as your name, delivery address, email address, telephone number and relevant order details to Australia Post, couriers, suppliers or other fulfilment and logistics providers where reasonably necessary to process and deliver your order.

Marketing Communications

We may use your personal information to send you news, offers, product updates and other marketing communications where you have consented to receive them or where otherwise permitted by law.

Marketing communications may be sent by email, SMS or other electronic means.

Providing a telephone number or email address for the purpose of completing an order does not, by itself, mean that you will necessarily receive promotional marketing communications.

Where required, we will obtain appropriate consent before sending marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe link or instructions contained in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending non-promotional communications that are reasonably necessary in connection with an order, transaction, appointment, customer service request or your relationship with us.

Cookies, Analytics and Advertising

Our Site uses cookies, pixels and similar technologies to operate and improve our online store.

These technologies may be used to:

  • Keep the Site functioning correctly.

  • Remember your preferences, wishlist and shopping cart.

  • Understand how visitors use our Site.

  • Measure website and marketing performance.

  • Improve our products, services and customer experience.

  • Prevent fraud and improve security.

  • Provide, personalise or measure advertising and marketing where permitted.

We use Shopify's customer privacy and analytics technologies and may also use third-party analytics, advertising and marketing services, including services provided by Meta (Facebook and Instagram), Google and YouTube, TikTok and Klaviyo.

These services may receive information about your interactions with our Site, such as pages and products viewed, shopping activity, purchases and other website events, subject to applicable privacy requirements and your available privacy choices.

Where applicable, our Site provides privacy and cookie controls that allow visitors to accept, decline or manage certain uses of cookies and similar technologies.

You may also manage certain cookies through your browser settings. Disabling cookies may affect the operation of some features of our Site.

How We Disclose Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business, including to:

  • Shopify and providers supporting our ecommerce platform.

  • Payment processors, banks and buy now, pay later providers.

  • Australia Post, couriers, suppliers and fulfilment providers.

  • Website, IT, hosting and cloud service providers.

  • Analytics, advertising and marketing providers.

  • Email, SMS and customer communication providers.

  • Appointment, form, wishlist, review and other ecommerce service providers.

  • Customer service and business administration providers.

  • Professional advisers such as accountants, bookkeepers, insurers and legal advisers.

  • Government agencies, regulators, courts or law enforcement authorities where required or authorised by law.

  • A purchaser, adviser or other relevant party in connection with a proposed or completed sale, restructure or transfer of all or part of our business.

We may also disclose information where you direct or authorise us to do so.

Overseas Disclosure and Storage

Our Shopify store data is hosted in the United States.

Some of our other service providers, including providers of cloud, technology, analytics, payment, marketing, advertising and ecommerce services, may also store or process personal information outside Australia.

The countries in which personal information is stored or processed may vary depending on the service provider, its infrastructure and the services being used.

Where Australian privacy laws require us to take steps in relation to the overseas disclosure of personal information, we will take reasonable steps as required by those laws.

We periodically review the services we use and may update this Privacy Policy as our technology providers and information-handling practices change.

Security of Personal Information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

We use administrative, technical and organisational safeguards appropriate to the nature of the information and our business.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If you believe your interaction with us or your customer account has been compromised, please contact us promptly.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Complete transactions and provide customer service.

  • Maintain appropriate business and transaction records.

  • Meet taxation, accounting and other legal requirements.

  • Resolve disputes.

  • Prevent fraud.

  • Enforce our agreements and policies.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it where required by applicable law.

Accessing and Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to an access or correction request.

There may be circumstances in which we are permitted or required by law to refuse access or correction. Where required, we will explain the reason for doing so.

Third-Party Websites and Services

Our Site may contain links to websites, social media platforms or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites or services. We encourage you to review the privacy policies of third parties before providing personal information to them.

User-Generated Content and Reviews

Where our Site allows customers to submit reviews, comments or other content, information you choose to make publicly available may be visible to other users.

Please avoid including personal, confidential or sensitive information in publicly accessible reviews or content.

Children's Privacy

Our Site and services are not specifically directed at children.

We do not knowingly seek to collect personal information from children except where reasonably necessary, appropriate and permitted by law.

If you believe a child has provided personal information to us in circumstances where they should not have done so, please contact us.

Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern. We will endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) or another relevant regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, information-handling practices or legal and regulatory requirements.

The current version will be published on our Site and the "Last updated" date will be revised when material changes are made.

Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, change your marketing preferences or make a privacy complaint, please contact:

Modus Operandi Sydney
Email: info@modusoperandisydney.com.au