Shipping policy

Last updated: 9 September 2026

This Shipping & Delivery Policy explains how orders placed with Modus Operandi Sydney ("M.O. Sydney", "we", "us" or "our") are processed, dispatched and delivered within Australia.

Please read this policy before placing your order, particularly if you require your order by a specific date.

1. Order Processing and Fulfilment

Once an order is received, M.O. Sydney submits the order to our fulfilment supplier for picking, packing and dispatch.

The time required to pick, pack and dispatch an order can vary depending on stock availability, warehouse processing times, order volumes and other operational factors.

We therefore do not guarantee a specific dispatch timeframe.

Once your order has been picked, packed and dispatched, tracking information is provided to M.O. Sydney. We will then update your order and provide your tracking details where available.

Please note that the delivery estimates shown below relate to the estimated Australia Post transit time after your order has been dispatched. They do not include the time required to process, pick and pack your order.

2. Urgent Orders and Orders Required by a Specific Date

If you require an order urgently or need it for a particular event, wedding, appointment or date, we strongly recommend contacting M.O. Sydney before placing your order.

We can endeavour to check stock availability and determine whether urgent fulfilment is reasonably possible.

Placing an order or selecting Express Shipping does not guarantee that an order will be dispatched immediately or arrive by a particular date.

Unless M.O. Sydney has expressly confirmed otherwise with you, we cannot guarantee delivery by a specific date.

If you place an order before contacting us, we cannot guarantee that we will be able to expedite, amend or cancel the order once fulfilment has commenced.

3. Shipping Options and Rates

M.O. Sydney currently ships orders within Australia using Australia Post.

Shipping charges are calculated based on the order value at the time of purchase.

Delivery estimates are provided as a guide and are not guaranteed delivery timeframes.

Business days generally exclude weekends and public holidays.

4. Express Shipping

Selecting Express Shipping means that your order will be sent using the applicable Australia Post Express service once it has been processed and dispatched.

Express Shipping does not mean express processing or guaranteed same-day or next-day dispatch.

The time required for our fulfilment supplier to pick and pack an Express order may vary.

If your order is time-sensitive, please contact M.O. Sydney before purchasing, even if you intend to select Express Shipping.

5. Order Tracking

Once your order has been dispatched and tracking information has been provided to M.O. Sydney, we will update your order and send you a shipping confirmation containing your Australia Post tracking details.

Tracking information may take some time to become active after the parcel has been lodged or collected.

You can track and manage Australia Post deliveries using Australia Post's website or mobile app.

6. Delivery Delays

Australia Post delivery timeframes are estimates and may be affected by circumstances outside M.O. Sydney's reasonable control.

Delays may occur due to circumstances including:

• Australia Post network delays.
• Severe weather or natural disasters.
• Public holidays and peak trading periods.
• Transport or operational disruptions.
• Incorrect or incomplete delivery information.
• Events outside our reasonable control.

Where we become aware of a significant issue affecting your order, we will endeavour to assist and provide available information.

Selecting Express Shipping does not guarantee delivery by a particular date.

7. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your delivery details before completing your purchase.

If you notice an error after placing your order, contact M.O. Sydney as soon as possible. We will endeavour to have the details corrected where possible, but changes cannot be guaranteed once processing or fulfilment has commenced.

M.O. Sydney is not responsible, to the extent permitted by law, for delays, failed delivery or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

Where a parcel is returned to us or our fulfilment provider because of an incorrect or incomplete address, failed delivery or other customer-related delivery issue, additional postage charges may apply before the order can be resent.

8. Authority to Leave and Safe Delivery

Delivery of your order is subject to the delivery options and procedures made available by Australia Post.

Where a parcel is left in accordance with an authority to leave, safe-drop instruction or other delivery preference selected or authorised by the recipient, responsibility for the parcel after delivery will be determined in accordance with applicable law and the circumstances of the delivery.

Customers should ensure that their nominated delivery location is secure and suitable for receiving parcels.

9. Delayed, Missing or Lost Parcels

If your tracking information indicates an unexpected delay or you believe your parcel may be missing, please contact M.O. Sydney.

We may ask you to confirm your delivery details and check the tracking information before we investigate further.

Where appropriate, we will work with Australia Post and/or our fulfilment provider to investigate the delivery.

An Australia Post delay does not automatically mean that a parcel has been lost. We may need to allow Australia Post a reasonable opportunity to investigate or complete delivery before determining the appropriate next step.

Nothing in this section limits any rights or remedies available to you under the Australian Consumer Law.

10. Damaged Parcels or Products

If your order arrives damaged, please contact M.O. Sydney as soon as reasonably possible.

We may ask you to provide photographs of the parcel, packaging and affected product so that we can assess the issue and, where appropriate, raise an enquiry with Australia Post or our fulfilment provider.

Please retain the product and packaging while the matter is being assessed where reasonably possible.

Where the product is damaged, faulty or otherwise fails to meet an applicable consumer guarantee, your rights will be handled in accordance with our Returns & Exchanges Policy and the Australian Consumer Law.

11. Returned-to-Sender Parcels

A parcel may be returned to sender where, for example:

• The delivery address is incorrect or incomplete.
• Delivery cannot be completed.
• A parcel is not collected within the required timeframe.
• Australia Post is otherwise unable to deliver the parcel.

If a parcel is returned due to information provided by the customer or because the customer did not collect or receive the parcel as required, the customer may be responsible for the reasonable cost of resending the order.

We will contact you where reasonably possible to arrange the next step.

Where the return was caused by an error by M.O. Sydney, our fulfilment provider or the delivery service, we will deal with the matter appropriately and will not charge you additional postage where doing so would be inappropriate or contrary to applicable law.

12. Shipping Charges and Returns

For voluntary change-of-mind returns, original shipping charges, including Express Shipping charges, are non-refundable.

Where only part of an order is returned for change of mind, original shipping charges are not apportioned or partially refunded.

Exchange shipping is handled in accordance with our Returns & Exchanges Policy.

Different rules may apply where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.

Nothing in this section limits your rights under the Australian Consumer Law.

13. Circumstances Outside Our Control

M.O. Sydney relies on third-party suppliers, fulfilment providers and delivery services to process and deliver orders.

While we will endeavour to assist customers where an issue arises, picking, packing, carrier collection and delivery can be affected by circumstances outside our direct control.

To the extent permitted by law, M.O. Sydney is not responsible for delays caused solely by circumstances outside our reasonable control.

Nothing in this section excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

14. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, shipping rates, fulfilment arrangements or legal requirements.

The current version will be published on our Site.

15. Contact Us

For questions about shipping, an existing order or an order you require urgently, please contact:

Modus Operandi Sydney
Email: info@modusoperandisydney.com.au

If your order is required by a particular date, please contact us before placing your order so we can check availability and fulfilment options.