Returns & Exchanges

CHANGE OF MIND POLICY

We are happy to provide a refund on eligible items if you change your mind, provided the return is requested within 30 days of dispatch.

Please ensure the following conditions are met:

• Include your tax invoice or proof of purchase.
• The item has not been worn, washed or used.
• The swing tag is still attached to the item.
• The item is in its original condition, with no alterations or damage.

Original shipping charges, including Express Shipping, are non-refundable for change-of-mind returns.

Customers are responsible for the cost of returning change-of-mind items to Modus Operandi Sydney.

Once your return has been received, inspected and approved, the purchase price of the eligible returned item(s) will be refunded to your original payment method.

For any further clarification, please contact us at info@modusoperandisydney.com.au.

FAULTY RETURNS POLICY

In the unfortunate event that an item is faulty, damaged, incorrectly supplied or otherwise does not meet a consumer guarantee under the Australian Consumer Law, please contact us at info@modusoperandisydney.com.au so we can assist you.

Faulty items may need to be returned to us for assessment by the M.O. product team.

Please ensure the following:

• Include your original receipt or proof of purchase.
• Follow the return instructions provided by our team.
• Keep your postage receipt if you are required to pay return postage so that eligible reasonable return costs can be reimbursed.

Once the item has been assessed, one of our representatives will contact you regarding the appropriate remedy.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

EXCHANGE POLICY

Exchanges are available on eligible items where the product is the wrong size or does not meet your expectations, such as colour or fit.

Items must meet the same eligibility requirements as a change-of-mind return and must be unworn, unwashed, unaltered and in their original condition with tags attached.

Customers are responsible for the cost of returning items to Modus Operandi Sydney for a change-of-mind exchange.

For the first eligible exchange, Modus Operandi Sydney will cover Standard Shipping for the replacement item. Any subsequent exchanges may incur additional shipping charges. If Express Shipping is requested for the replacement item, an additional shipping charge may apply.

If the replacement item is a different product or has a different purchase price, any difference in price will be payable or refunded, as applicable.

Please contact us at info@modusoperandisydney.com.au before returning your item, and one of our representatives will assist you.

NON-RETURNABLE ITEMS

For change-of-mind returns and exchanges, we cannot accept:

• Underwear, socks or other items that cannot reasonably be resold for hygiene reasons.
• Altered apparel.
• Custom or personalised products.
• Discontinued or sale items.

This does not affect your rights under the Australian Consumer Law where an item is faulty or otherwise fails to meet a consumer guarantee.

BUY NOW, PAY LATER REFUNDS

If you purchased using a buy now, pay later service, our standard returns policy still applies.

Approved refunds will be processed through the payment method or relevant buy now, pay later service used for the original purchase.

For further information about how the refund will appear on your account, please refer to your provider.

INTERNATIONAL RETURNS

We do not currently ship internationally.