Returns Policy

FOR ALL RETURNS:

Return by post:

Wrap your product in its original packaging or a suitable alternative. Attach your returns label and post it back to our returns address below with proof of purchase included.

PO BOX 41
PENRITH NSW 2750

CHANGE OF MIND POLICY

We are happy to provide a full refund for all orders purchased if you have a change of mind, provided the return is made within 30 days of purchase.

For any further clarification, please reach out to us at info@modusoperandisydney.com.au.

Please ensure the following conditions are met:

  • Include your tax invoice.
  • The item has not been worn or washed.
  • The swing tag is still attached to the item.
  • The item is in its original condition as when it was purchased, with no alterations or damage.

Items must be unworn with the swing tag still attached. No damage will be accepted for a refund unless it is a manufacturing fault, which will be determined solely by Modus Operandi Sydney.

FAULTY RETURNS POLICY

In the unfortunate event that an item is faulty, please email us at info@modusoperandisydney.com.au so we can notify our product team.

Faulty items need to be sent back and will be assessed by our M.O. product team.

Please allow time for this assessment.

One of our representatives will be in touch with you to discuss the solution and the appropriate timeframes.

Please ensure the following:

  • Include your original receipt or proof of transaction.
  • Return the product to us for investigation via post.
  • Keep your postage receipt so we can refund this for you.

EXCHANGE POLICY

Exchanges are offered if the product is the wrong size or if it does not meet customer expectations, such as colour or fit.

If a product received does not fit or meet your expectations, we can arrange an exchange to ensure the perfect fit.

Please contact us at info@modusoperandisydney.com.au with your contact details, and one of our representatives will assist you to ensure customer satisfaction.

NON-RETURNABLE ITEMS

Items such as underwear, socks, etc., which can be considered unhygienic to resell, cannot be returned or exchanged.

Altered apparel cannot be returned or exchanged.

Items to be returned or exchanged must be in the same original condition in which they were purchased.

BUY NOW, PAY LATER REFUNDS

If you have purchased any of our items through a buy now, pay later service, please follow our regular online return policy.

Refunds will automatically be processed through the relevant account you used for the purchase (e.g., Afterpay).

For more information, please review the relevant buy now, pay later provider's website.

INTERNATIONAL RETURNS

We do not ship internationally at this time.

CONTACT INFORMATION

For all queries, returns, or exchanges, please email info@modusoperandisydney.com.au detailing your concern and the desired solution, and we will be in contact with you promptly.

TO VIEW THE FULL RETURNS POLICY, CLICK ON THE LINK BELOW:

RETURNS POLICY