Refund policy

Returns and Exchanges Policy

We have a 30-day return policy, which means you have 30 days after the dispatch of your item to request a return.

This change-of-mind policy is provided in addition to your rights under the Australian Consumer Law.

Eligibility for Returns

To be eligible for a change-of-mind return, your item must:

  • Be unworn, unused and unwashed.

  • Have all original tags attached.

  • Be in its original condition.

  • Have no alterations or damage.

  • Be accompanied by a receipt or proof of purchase.

To initiate a return, please contact us at info@modusoperandisydney.com.au before sending your item.

Returns should be sent to:

PO Box 41
PENRITH NSW 2750

Items sent back without first requesting a return may not be accepted.

For change-of-mind returns, customers are responsible for return postage costs.

Original Shipping Charges

Original shipping charges, including any Express Shipping charges, are non-refundable for change-of-mind returns.

Where a change-of-mind return is approved, the refund will therefore be limited to the purchase price of the eligible returned item(s).

This exclusion does not apply where shipping or other costs are required to be refunded or reimbursed under the Australian Consumer Law.

Damages, Faults and Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if your item is defective, damaged, incorrectly supplied or otherwise does not meet a consumer guarantee under the Australian Consumer Law.

We may ask you to return the item so that we can inspect and assess the issue.

If you are required to pay for return postage for an item with a confirmed problem, please retain your postage receipt so that eligible reasonable return costs can be reimbursed.

Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Exceptions / Non-Returnable Items

The following items are not eligible for change-of-mind returns or exchanges:

  • Altered clothing.

  • Custom, personalised or special-order products.

  • Underwear, socks and other products that cannot reasonably be resold for hygiene reasons.

  • Discontinued items.

  • Sale items.

  • Gift cards.

These exclusions apply to change-of-mind returns only and do not affect any rights you may have under the Australian Consumer Law in relation to faulty or non-compliant goods.

Please contact us if you have questions about a particular item.

Exchanges

Exchanges

If you require a different size, colour or fit, please contact us at info@modusoperandisydney.com.au before returning your item.

Exchange items must satisfy the eligibility requirements outlined in this policy and must be unworn, unwashed, unaltered and in their original condition with tags attached.

Customers are responsible for the cost of returning an item to Modus Operandi Sydney for a change-of-mind exchange.

For the first eligible exchange, Modus Operandi Sydney will cover Standard Shipping for the replacement item. Any subsequent exchanges may incur additional shipping charges. If Express Shipping is requested for the replacement item, an additional shipping charge may apply.

Where the replacement item has a higher purchase price, the customer will be required to pay the difference before the replacement is dispatched. Where the replacement item has a lower purchase price, the applicable difference will be refunded.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will contact you to discuss available alternatives.

These exchange conditions apply to change-of-mind exchanges and do not limit your rights under the Australian Consumer Law where an item is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.

Refunds

We will notify you once we have received and inspected your return and advise whether the refund has been approved.

If approved, the purchase price of the eligible returned item(s) will be refunded to your original payment method within 10 business days.

Original shipping charges, including Express Shipping, are not included in refunds for change-of-mind returns.

Please remember that your bank, card provider or payment service may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@modusoperandisydney.com.au.

Buy Now, Pay Later

Purchases made using a buy now, pay later service are subject to this returns policy.

Approved refunds will be processed through the payment method or relevant buy now, pay later service used for the original transaction. Processing and adjustment of future instalments may be subject to the provider's own procedures.

Contact Us

For questions regarding returns, exchanges or refunds, please contact:

Modus Operandi Sydney
info@modusoperandisydney.com.au